Customer Service Representative (SAR GraPARI) - Batam Center

Join Infomedia Nusantara as a Customer Service Representative (SAR GraPARI) at our Batam Center and become a vital part of our dynamic team! In this role, you will provide exceptional customer service, resolve inquiries, and ensure seamless coordination with internal teams. Our Batam Center is a bustling hub of activity, and we are looking for a proactive and customer-focused individual to join us.

As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and empathy. You will handle a variety of customer interactions, from phone calls and emails to in-person consultations, using our CRM system, Zendesk, and other relevant tools. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by resolving inquiries and complaints promptly and professionally.
• Coordinate with internal teams to ensure seamless service delivery.
• Manage customer data and interactions using CRM systems like Zendesk and Salesforce.
• Handle a high volume of customer inquiries via phone, email, and in-person.
• Ensure all customer interactions adhere to company policies and procedures.
• Monitor and report on customer service metrics to identify areas for improvement.
• Train and mentor new team members to maintain high service standards.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or related roles.
• Proven ability to handle a high volume of customer inquiries with a positive attitude.
• Excellent communication skills, both written and verbal.
• Familiarity with CRM systems like Zendesk and Salesforce is a plus.
• Ability to work well under pressure in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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